EPOS ESSENTIAL SUPPORT PACKAGES
The helping hand you need to keep your business operating smoothly and minimising the potential for costly downtime during times of frustration.
SPECIALIST SUPPORT SERVICES THAT KEEP YOUR BUSINESS OPERATING SMOOTHLY
SUPPORT AVAILABLE 7 DAYS A WEEK
Specialist support available on Weekdays (9am- 5pm), Saturday (9am – 1pm) & Sunday (9am -10am).
REMOTE SUPPORT AVAILABLE
Phone and remote support options are available to help resolve software issues within a short time-frame.
FULL IN-HOUSE SUPPORT TEAM
We employ all telephone support operatives and engineers in-house minimising lengthy wait times.
HARDWARE LOAN SYSTEMS
Hardware loan systems are deployed if the units are not repairable by our engineers on-site.
WE HELP BUSINESSES THRIVE EVERY SINGLE DAY
120,000
Support Processing Transactions Per Day
92%
Queries Resolve On The First Call
5 MINS
We Solve Most Challenges Within
OPEN 364
The Only Day We Close Is Xmas Day
364 DAY SUPPORT
ON-GOING SPECIALIST SUPPORT PROVIDED TO HELP 364 DAYS A YEAR
Dedicated support systems are in-place from the moment of installation with Helpdesk support available 364 days a year (with the expiation of Christmas Day). Expert support for both software & hardware issues, getting you up and running as soon as possible.
QUICK EPOS SOLUTIONS
MOST SOFTWARE CHALLENGES SOLVED WITHIN 5 MINUTES
The Norcon support team are highly experienced and therefore able to understand the challenges you’re facing and provide a solution within the space of 5 minutes. Our aim is to provide quick solutions to eliminate any possibility of your business experiencing downtime.
UNRIVALLED EPOS SUPPORT
ELIMINATE COSTLY DOWNTIME WITH DEDICATED SUPPORT
During the process of installing an EPoS Till System into your business, the Norcon team will develop a dedicated support package. You’ll be provided with the essential details of this customised support package, contact us from your business location, 364 days a year.
IN-HOUSE SUPPORT TEAM
IN-HOUSE PHONE SUPPORT OPERATIVES AND SPECIALIST ENGINEERS
We employ all the telephone support operatives and engineers in-house which helps to minimise any lengthy wait times. Our support team are based from our own in-house office in Derby and able to offer remote or on-site support options where necessary.
WHY TRUST NORCON FOR YOUR EPOS SYSTEMS?
UTILISING OUR EXCEPTIONAL EXPERIENCE TO DELIVER OUR SPEEDY SERVICE PROMISE
FREQUENTLY ASKED QUESTIONS ABOUT NORCON EPOS SUPPORT
Got a question about EPOS Systems Support? We’ve covered some of the most popular questions we get asked.
