EPOS SYSTEM Support

MINIMISE COSTLY DOWNTIME WITH EXCEPTIONAL SUPPORT SERVICES

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EPOS ESSENTIAL SUPPORT PACKAGES

The helping hand you need to keep your business operating smoothly and minimising the potential for costly downtime during times of frustration.

SPECIALIST SUPPORT SERVICES THAT KEEP YOUR BUSINESS OPERATING SMOOTHLY

SUPPORT AVAILABLE 7 DAYS A WEEK

Specialist support available on Weekdays (9am- 5pm), Saturday (9am – 1pm) & Sunday (9am -10am).

REMOTE SUPPORT AVAILABLE

Phone and remote support options are available to help resolve software issues within a short time-frame.

FULL IN-HOUSE SUPPORT TEAM

We employ all telephone support operatives and engineers in-house minimising lengthy wait times.

HARDWARE LOAN SYSTEMS

Hardware loan systems are deployed if the units are not repairable by our engineers on-site.

WE HELP BUSINESSES THRIVE EVERY SINGLE DAY

120,000

Support Processing Transactions Per Day

92%

Queries Resolve On The First Call

5 MINS

We Solve Most Challenges Within

OPEN 364

The Only Day We Close Is Xmas Day

OUR REVIEWS

WHAT DO OUR CLIENTS SAY?

Sally Hartshorne
Sally Hartshorne
2022-11-17
My experience of the service from Norcon has always been first rate. They work with you in the best interests of your business and provide great advice and support. The staff are friendly, helpful. They have a good technical knowledge of the system but always explain things in a manner that is easy for me to understand. We mostly deal with Steve and Yvonne who go out of their way to give a great service.
chantelle chapman
chantelle chapman
2022-11-17
Super company, super staff, always there in a crisis. Can't recommend highly enough.
shawn grace
shawn grace
2022-11-17
I have dealt with Norcon computers for a good numbers of years. I have always found them very helpful and efficient. Would 100% recommend them.
Collyers Nurseries & Piptree Cafe
Collyers Nurseries & Piptree Cafe
2022-11-16
Excellent technical service providers for our ICR tills and card terminals. Really appreciate the can-do-attitude when things get tricky or unusual issues arise.
Lawrence Homer
Lawrence Homer
2022-11-16
We have been clients of Norcon for over 30 years and have received excellent service and instant advice when necessary. All staff are friendly , helpful and knowledgeable
Admin Officer
Admin Officer
2022-11-16
Norcon Computers have been supporting the club for approximately 3 years. Great service, support and all round good guys. No problem is too small for them to fix. Would recommend these guys to anyone who is looking to migrate to another EPOS system.
Hilary Jones
Hilary Jones
2022-11-16
We have had Norcon Computer software and tills for over 5 years and would thoroughly recommend them for their excellent systems and back up service . Nothing is too much trouble and Steve, Matt and Rob are always very helpful polite and friendly and most importantly always solve the problem . They are brilliant.
alan.graves
alan.graves
2022-04-09
Support is brilliant. No silly recorded messages, real people that answer the phone. Can't do enough for you.

364 DAY SUPPORT

ON-GOING SPECIALIST SUPPORT PROVIDED TO HELP 364 DAYS A YEAR

Dedicated support systems are in-place from the moment of installation with Helpdesk support available 364 days a year (with the expiation of Christmas Day). Expert support for both software & hardware issues, getting you up and running as soon as possible.

QUICK EPOS SOLUTIONS

MOST SOFTWARE CHALLENGES SOLVED WITHIN 5 MINUTES

The Norcon support team are highly experienced and therefore able to understand the challenges you’re facing and provide a solution within the space of 5 minutes. Our aim is to provide quick solutions to eliminate any possibility of your business experiencing downtime.

UNRIVALLED EPOS SUPPORT

ELIMINATE COSTLY DOWNTIME WITH DEDICATED SUPPORT

During the process of installing an EPoS Till System into your business, the Norcon team will develop a dedicated support package. You’ll be provided with the essential details of this customised support package, contact us from your business location, 364 days a year.

IN-HOUSE SUPPORT TEAM

IN-HOUSE PHONE SUPPORT OPERATIVES AND SPECIALIST ENGINEERS

We employ all the telephone support operatives and engineers in-house which helps to minimise any lengthy wait times. Our support team are based from our own in-house office in Derby and able to offer remote or on-site support options where necessary.

WANT TO KNOW MORE?

BOOK A FREE DEMONSTRATION OR GET YOUR OWN BESPOKE QUOTE WITHIN 24 HOURS

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WHY TRUST NORCON FOR YOUR EPOS SYSTEMS?

UTILISING OUR EXCEPTIONAL EXPERIENCE TO DELIVER OUR SPEEDY SERVICE PROMISE

40+ YEARS

40+ years trading and 200+ years experience.

UK BASED

Operating UK based support centre in Derby.

364 DAYS

Support available 364 days a year.

REAL PEOPLE

Contact local specialists with no hold times.

24 HR PROMISE

Deal with all queries within 24 hours.

92% SOLUTIONS

We resolve 92% of queries within 5 minutes.

1 BILLION

Helped businesses fulfil over 1 billion transactions.

REMOTE FIX

Get a speedy virtual solution to any problems.

FREQUENTLY ASKED QUESTIONS ABOUT NORCON EPOS SUPPORT

Got a question about EPOS Systems Support? We’ve covered some of the most popular questions we get asked.

If you are in need of support with your Norcon EPoS Till System, you can contact our team directly by calling 01332 293193 or emailing support@nclimited.co.uk.

We have been established in this industry for over 35 years, therefore, all the staff are long-servicing and knowledgeable over our full product range.

We do not use contractors or call handling services, therefore 98% of calls are answered within 3 rings which almost guarantees that your query will be picked up immediately.

In 30 years of service, we have built up a renowned reputation for supplying outstanding support services for our Electronic Point of Sale (EPoS) customers’.

We value our customers and build proper relationships with them. We know our customers’ names by Meer voice.

Onsite fixes are only done for the simplest of faults. In most instances, backup hardware is deployed and failed units are returned to the base for assessment.

Norcon carries a large hardware backup resource, which is available to a failed supported user.

Our priority is to minimize downtime and any inconvenience to customers therefore we work hard to ensure systems are working correctly and fixed within a quick timeframe.

You are not required to have a support package from us however we have a full range of support packages available for those customers who require ongoing support.

Get a free instant quote today & discover your potential to drive in revenue & minimise service time say?

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